Nick Mercer

Nick Mercer is passionate about helping firms maximise their impact in business and their customer focus.

---

Nick Mercer  I have spent the last year running Midas Systems, which provides a management system for UK colleges to run their learning support for students over the age of 16, who have additional learning needs. I have also been a management consultant;  for 15 Years I was COO of a large law firm in London - MAB LLP; and before that I was an army officer for 23 years. In the army, I ended up as the Army's "Ombudsman". I was also their "Adman" in charge of all recruitment advertising, market research and corporate communications. I had the privilege of commanding 52 (Niagara) Battery Royal Artillery on training and operations; as fine a bunch of Yorkshiremen as you could ever meet! I am a graduate of Durham University, The Royal Military Academy Sandhurst and the Army Staff College Camberley. I am a PRINCE2 Practitioner and a devotee of the Boss Whisperer John Donnelly.

Manager at Midas Systems London

July 2013 - Present | Brentford TW88LG

Midas Systems is the leading supplier of learning support management solutions in post-16 education. Their products, training and user support are designed primarily for further and adult education colleges to manage additional support to learners who have a disability, learning difficulty, language or other learning support need. The company has been trading for 20 years, helping those with sight, hearing, dyslexia and all sorts of other challenges to learning, that require dedicated help, funding and monitoring in FE colleges. Midas Systems help colleges to do this with minimal fuss; to navigate the funding labyrinth and to provide comprehensive outcome and performance data for Ofsted inspection and audit. Our systems are used by FE colleges, in Higher Education, for apprenticeships, and by training providers. We have over 3000 end users and 80% of all the FE colleges in England use our systems. My role is to improve the management of the company with a view to external investment and to expand into parallel education and training markets in the rest of UK and abroad.

Director of Business Operations & Projects at Matthew Arnold & Baldwin Solicitors

October 1996 - January 2011

I was responsible for risk, major projects, IT, properties and facilities. I sat on the Management Board. MAB is a top 120 UK law firm of 30 partners and 200 staff. They dominate Herts, N London and the NW quadrant of the M25. They are well respected in the region between London - Oxford - Birmingham and Leeds. They have clients in all those places. Through active membership of Eurojuris, they have extensive clients in France, Germany, the Netherlands and Scandiavia. MAB specilaise in work for banks and financial institutions; owner managed companies and plcs; their Directors and management.

Army "Ombudsman" at Ministry of Defence

December 1994 - April 1996

My last job in the Army was in charge of solidiers complaints, ministerial inquiries, MP's questions. I investigated issues raised by individuals, all death and Board of Inquiry as wellas answering inquiries from soldiers' relatives and their MPs. These included the Mull of Kintyre Chinook crash and the Private Clegg incident in NI. I also ran the casualty reporting system, which had to be rapidly modernised duing the deployments to BOSNIA. this involved the creation of a wide area computer network between MOD and all HQs for reporting and monitoring military casualties..

Major at MOD (Army, Royal Artillery)

September 1973 - April 1996

Various roles in MOD and at Regimental Duty.

Owner at Elementi

February 2011

Advising professional service firms on strategy, positioning, change technology and process controls.

APMG

2011 – 2011

PRINCE2 Practitioner

Concentration: Managing Projects in Controlled Environments

Activities: Project Management at the highest levels

The Army Staff College Camberley

1985 – 1986

psc the "Services MBA"

Concentration: Command and Staff Course in Defence Administration

Activities: Command of formations. HQ and MOD staff appointments. Defence planning & administration. Structure of Britain and Aid to the Civil Power

University of Durham

1973 – 1976

BA Hons 2:1

Concentration: English subsidiary History

Activities: Senior Man University College 1975/6

Rugby, Cinema, Military history, Aspergers Syndrome